Category: Quotes

Don’t regret not feeling the pressure (and joy) of living like your clock is running out.

dad

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This website is about our MIND. To read today’s post about our BODY, click here.

What we accept by default becomes our standard. Be intentional.

dad

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This website is about our MIND. To read today’s post about our BODY, click here.

Your negative thought is your snake bite. Your level of helplessness is the venom’s power.

dad

What you think about may seem beyond your control. But what you do with what you think is fully in your control. Become immune to negative thinking’s venom.

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This website is about our MIND. To read today’s post about our BODY, click here.

Ask like you mean it.

dad

1. What is the supreme goal of every customer service interaction?
2. How do you achieve that goal?
3. What motivates you to do it?
4. How do you do it consistently?

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This website is about our MIND. To read today’s post about our BODY, click here.

Simplicity is operational genius.

dad

Happy Birthday Walt.

Ps. As CEO of You, Inc. you are in charge of running your life. Sounds ridiculous. And, it also sounds irrefutable. i’ve never seen complicated trump simple. Ever.

Ps. Client organizing a 5,000 person Disney Customer Service keynote at Disneyland asked me what “walk-up” music i would like. Have a half-dozen songs in my head, for a variety of reasons. Enjoy todays songs, etc.

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This website is about our MIND. To read today’s post about our BODY, click here.